Go to Admin » Appearance » Widgets » and move Gabfire Widget: Social into that MastheadOverlay zone
Air Canada sent Siddiquee’s receipt one day after I forwarded his email. As a value investing expert, this professor should write a paper about how companies can raise their value by treating customers respectfully.
He tried to check in online in the 24 hours before departure, but was denied service. Only at the Toronto airport did he learn that he’d be subjected to an extra random security check on his second flight.
This meant he lost the premium seat he’d paid for when he changed to a flight that left two hours later. And when he landed in Vancouver, he got an email from Air Canada saying the flight to Seattle was cancelled.
“Airlines have some of the most sophisticated computer applications in business,” Gannon argues. “So, when a cancellation occurs, why don’t they automatically refund any additional fees paid for premium seats? It is up to the passenger to make a claim for refunds on services they may not have received.”
“Before takeoff, I went to ask the flight attendant for a different seat. I’ve had three back surgeries and am fused at 11 levels in my spine. There wasn’t any way I could sit like that for over five hours.”
She was eventually moved to the last row with a non-reclining seat. Because of turbulence, she was buckled in for most of the flight. Later, she asked customer service for compensation.
“I paid for one seat and so did my seat mate. He had the benefit of two, while I either had half of a seat or a non-reclining one, both bad options for me.”
What would the airline do to ensure that all passengers were belted in?
“I received a terse reply that they would not be answering any further questions on this topic. I’ve been blown off,” she told me.
Cheryl and Zvi Gaster, who also suffer from back problems, find they can no longer heave their suitcases into the overhead bins. They don’t ask for help, feeling it’s unsafe for the flight attendants to provide it.
“We are left with no alternative but to check our bags. This comes with a cost of $ 25 for the first bag and $ 35 for the second bag, plus tax,” Cheryl said.
Air Canada spokesman Peter Fitzpatrick said it was considerate of these passengers to be so thoughtful of the crew. But it wasn’t necessary.
“This might be an opportunity to remind passengers that for their own safety, they should not overload their bags and risk causing themselves unnecessary strain by attempting to pack more into their carry-on baggage than they can comfortably carry.”
Air Canada’s customer service is glacially slow, often failing to meet its already long deadlines for a response. You must be persistent and creative in trying to escalate complaints to a higher level.