“I pointed out the absurdity of needing to provide an email address I haven’t used in more than 15 years,” he said, “when PC Financial had all the information it would need, tied to the mortgage I had been paying for almost 20 years.”
PC Financial spokesperson Lana Gogas said the complaint had been sent to CIBC (which handles its mortgage operations). That was the wrong destination and caused a delay.
Financial institutions usually won’t talk about fraud. While not disclosing details, Gogas said resolving the case took longer than what was considered acceptable, but in the end, PC Financial was able to resolve the issue for its customer.
Xavier Wynn-Williams paid $ 1,700 on his BMO World Elite MasterCard for a Hertz rental car to pick up at a New Zealand airport. BMO assured him the car would fit five to six people comfortably for three weeks.
After 35 hours on a plane, he was offered a subcompact Australian-made car that was too small for his family. He returned to the counter and agreed to a larger Toyota Rav4, figuring he would settle later.
Charged $ 320 for a forced upgrade, Wynn-Williams failed to get a refund. But when I contacted BMO, “we resolved the matter to his satisfaction,” said spokesman Ralph Marranca. “Thanks for reaching out to us.”
Glenn Gundermann received an email about a 25-hour sale by TD for Expedia. After trying to use his coupon 12 hours later, he was told it could not be used for a $ 3,500 booking he made for airfare and hotels.
“I went ahead and booked anyway. I should have saved a minimum of $ 650. The email did not say while supplies last,” he said, sending me a copy.
TD issued a $ 200 credit, which he called “piddly.” After I contacted spokesperson Cheryl Ficker, the customer received a credit for the full amount he had expected to be discounted.
Brad Savelli asked for help with his mother’s life insurance policy with CIBC. Starting in 1997, she had paid a monthly premium of $ 141.16. She’s now 94 and lives in a long-term care home with dementia.
“My mom has paid a total of $ 33,878 for a $ 25,000 policy. She’s paid 36 per cent more toward that policy than the face amount,” he said.
CIBC spokesperson Caroline Van Hasselt said the complaint had been settled to Savelli’s satisfaction. He signed a non-disclosure agreement, but confirmed that he was happy with the outcome.
“In cases where a policyholder enjoys a long life beyond the average life expectancy of most Canadians, they may find they have paid more in insurance premiums than they planned for,” CIBC Life Insurance Co. said. “It is important for clients to assess their insurance needs on a regular basis.”