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Bell Canada service box for local phones should be disconnected: The Fixer

Toronto News

If the plug has been pulled on a telephone pedestal box with a jumble of wires spilling out of it, then Bell Canada should get rid of it.

And if it’s still in service, Bell should fix it right away, before somebody’s phone goes dead.

It never fails to amaze us that Bell pedestal boxes, which contain wiring for local phone service, take such a beating. It’s not uncommon to find them with the cover torn away and wiring exposed to the elements.

But we’ve never understood why they often aren’t repaired for months or even years, until somebody dials us up with a complaint about them.

We can only conclude that the wiring continues to function, even when it’s dangling out of the box, and Bell knows it, so it isn’t worried enough to keep an eye on them to make sure nothing is amiss.

Or else it’s plain ol’ negligence, and a miracle that the phones keep ringing.

A reader posted a photo on SeeClickFix of a mangled Bell box with wires cascading to the ground on Sandford Ave., near Greenwood Ave. and Gerrard St. E.

This mess has been left unattended for years and is a real eyesore,” said the reader.

We found the box on a narrow strip of lawn next to a house on the south side of Sandford, just around the corner from Greenwood, with a tangle of wiring covered by snow.

A newer box next to it had us thinking (hoping) that it contains the local connections, and that the box with wires hanging out is decommissioned.

Then we recalled two boxes we wrote about last fall, where a small tree was growing out of the newer box, while the exposed wires in the older one next to it looked so threadbare that they had to be dead.

Turns out they were live. Bell ended up fixing both, which is why we no longer assume that wires dangling from an open box are not in service.

STATUS: We’ve emailed Albert Lee, who deals with media for Bell, asking if he can arrange to fix the box — or get rid of it if it’s not needed.

What’s broken in your neighbourhood? Wherever you are in Greater Toronto, we want to know. To contact us, go to http://www.thestar.com/thefixer thestar.com/thefixerEND and open the SeeClickFix template, or click on the “submit a problem” link. Call us at 416-869-4823. To read our blog, click on “blogs” at the top of http://www.thestar.com/ thestar.com,END or go to http://thestar.blogs.com/thefixer/ thestar.blogs.com/thefixerEND. Follow us on Twitter at TOStarFixer.


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