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Tangerine puts the squeeze on its money-back card: Roseman

ING Direct, the innovative bank known by its slogan, Save Your Money, never introduced a credit card. Only after the Scotiabank acquisition did the renamed Tangerine Bank release a no-fee,…

7 spring things to do in Toronto that are easy on the budget

If the warmer weather is giving you spring fever, there are plenty of activities to dive into that won’t break the bank. The Star talked to Toronto Tourism — and…

Embrace automation and manage its side effects, says Senior Deputy Governor Wilkins

Available as: PDF Automation, artificial intelligence and other innovations will benefit the Canadian economy by boosting productivity and living standards, but they could also have less desirable side effects on…

Give Smart: March of Dimes

Polio survivors. People recovering from strokes or brain injuries. Children born with neurodevelopmental disabilities like cerebral palsy. These are just some of the 75,000 people March of Dimes Canada works…

Opening Statement before the Standing Senate Committee on Banking, Trade and Commerce

Available as: PDF Good morning, Mr. Chairman and committee members. Senior Deputy Governor Wilkins and I are pleased to be back before you today to discuss the Bank’s Monetary Policy…

Eight facts you didn’t know about leasing a car: Vaz-Oxlade

A friend of mine — we’ll call him Desmond — was telling me that he’s in the market for a new car. “Paying cash, financing or leasing?” asked I, not…

Long-time loyalty can pay off with company complaints: Roseman

I help people resolve problems they can’t resolve on their own because of indifference or incompetence at the front lines of customer service. Here are stories of four fixes achieved…

Canada’s big banks on defensive over allegations of aggressive sales practices

Allegations of aggressive, and in some cases illegal, sales practices at several of Canada’s biggest banks have put top executives on the defensive at annual meetings this spring, with Scotiabank’s…

Bank of Canada announces recipients of 2017 Fellowship and Governor’s awards

Available as: PDF The Bank of Canada is pleased to announce that Professor Francisco Ruge-Murcia from McGill University is the 2017 recipient of the Bank’s Fellowship Award. Professor Ruge-Murcia is…

Faulty iPads lead to Apple customer service ordeal: Roseman

When a consumer product is defective and the manufacturer won’t help, I ask the retailer to step in. This did the trick for Verna Harrison and Don Dolson, whose Oreck…

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