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How a $20,000 Mexican vacation turned into a fight over $500: Roseman

When you buy a product or service, you agree to a set of terms and conditions that you expect to be honoured. I often hear about companies that fail to…

How to pick a financial adviser

Choosing a financial adviser is a big decision, yet few investors realize that in most provinces there’s a lack of specific, harmonized regulation of professionals who provide that type of…

Blame It on the Machines?

Available as: PDF Introduction In the 150 years since Confederation, the average income per person in Canada has increased about 20-fold after adjusting for inflation—all because we have adopted better…

Tangerine puts the squeeze on its money-back card: Roseman

ING Direct, the innovative bank known by its slogan, Save Your Money, never introduced a credit card. Only after the Scotiabank acquisition did the renamed Tangerine Bank release a no-fee,…

7 spring things to do in Toronto that are easy on the budget

If the warmer weather is giving you spring fever, there are plenty of activities to dive into that won’t break the bank. The Star talked to Toronto Tourism — and…

Embrace automation and manage its side effects, says Senior Deputy Governor Wilkins

Available as: PDF Automation, artificial intelligence and other innovations will benefit the Canadian economy by boosting productivity and living standards, but they could also have less desirable side effects on…

Give Smart: March of Dimes

Polio survivors. People recovering from strokes or brain injuries. Children born with neurodevelopmental disabilities like cerebral palsy. These are just some of the 75,000 people March of Dimes Canada works…

Opening Statement before the Standing Senate Committee on Banking, Trade and Commerce

Available as: PDF Good morning, Mr. Chairman and committee members. Senior Deputy Governor Wilkins and I are pleased to be back before you today to discuss the Bank’s Monetary Policy…

Eight facts you didn’t know about leasing a car: Vaz-Oxlade

A friend of mine — we’ll call him Desmond — was telling me that he’s in the market for a new car. “Paying cash, financing or leasing?” asked I, not…

Long-time loyalty can pay off with company complaints: Roseman

I help people resolve problems they can’t resolve on their own because of indifference or incompetence at the front lines of customer service. Here are stories of four fixes achieved…