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Long-time loyalty can pay off with company complaints: Roseman

I help people resolve problems they can’t resolve on their own because of indifference or incompetence at the front lines of customer service. Here are stories of four fixes achieved…

Canada’s big banks on defensive over allegations of aggressive sales practices

Allegations of aggressive, and in some cases illegal, sales practices at several of Canada’s biggest banks have put top executives on the defensive at annual meetings this spring, with Scotiabank’s…

Bank of Canada announces recipients of 2017 Fellowship and Governor’s awards

Available as: PDF The Bank of Canada is pleased to announce that Professor Francisco Ruge-Murcia from McGill University is the 2017 recipient of the Bank’s Fellowship Award. Professor Ruge-Murcia is…

Faulty iPads lead to Apple customer service ordeal: Roseman

When a consumer product is defective and the manufacturer won’t help, I ask the retailer to step in. This did the trick for Verna Harrison and Don Dolson, whose Oreck…

The Bank of Canada Releases Its Annual Report for 2016

Canada’s economic history – Stephen S. Poloz, the Governor of the Bank of Canada, speaks at Durham College, organized in partnership with the University of Ontario Institute of Technology and…

Annual Report 2016

Annual Report 2016

23 March 2017 Available as: PDF The Annual Report outlines the Bank’s activities and achievements in 2016. It includes the financial statements and a message from Governor Stephen S. Poloz.…

Getting Down to Business: Investment and the Economic Outlook

Available as: PDF Introduction Thank you for the invitation to speak here today. My colleagues and I routinely consult the business community, and I welcome the opportunity to share our…

How new tax changes squeeze parents

Tax season is upon us, and if you live in Toronto, have more than one child and are in a single-income household, be prepared for a real squeeze on your…

Bank of Canada begins publishing new foreign exchange rate data

The Bank of Canada today began publishing new data on the foreign exchange (FX) rate for 26 currencies, intended for statistical, analytical and informational purposes only. As previously announced, these…

Thermometer Rising—Climate Change and Canada’s Economic Future

Available as: PDF Introduction It is my privilege to speak to you about the economic implications of climate change—one of the biggest challenges facing Canada and the world in the…