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Shoppers Drug Mart’s rules on returns leave customers scrambling

Shoppers Drug Mart’s rules on returns leave customers scrambling

As do many large retail chains, Shoppers Drug Mart has a well-defined policy on refunds and exchanges. But the fine-print conditions allow some wiggle room, such as this one: “Shoppers…

Loblaw stumbles on Optimum-PC Points merger, bread rebate woes

Loblaw stumbles on Optimum-PC Points merger, bread rebate woes

I keep in close touch with many companies as I try to help readers resolve consumer problems. I have email buddies at Bell, Rogers and Telus (telecom), Enercare (home protection…

Canadian economy carrying untapped potential, Bank of Canada Governor Poloz says

Canadian economy carrying untapped potential, Bank of Canada Governor Poloz says

The Canadian economy is carrying untapped potential that could prolong the expansion without causing inflation pressures, Governor Stephen S. Poloz said today. In a lecture at Queen’s University, Governor…

Can you rest easy buying a mattress in a box?

Can you rest easy buying a mattress in a box?

How do you disrupt a mature, billion-dollar mattress industry? Take the mattress out of the store, put it online, and deliver it right to your door with a money-back guarantee.…

More unhappy returns for Dollarama shoppers

More unhappy returns for Dollarama shoppers

Canada’s largest dollar-store chain has a strict policy of not accepting exchanges or returns. It also has limited communication to customers about the policy. Many shoppers learn of it only…

Self-employed? Here’s how to prepare your taxes

Self-employed? Here’s how to prepare your taxes

MONTREAL — The growth of the gig economy is making it easier for Canadians to earn extra cash driving for Uber, renting out their homes on Airbnb or making crafts…

How to avoid getting caught when a stock bubble goes ‘pop’

How to avoid getting caught when a stock bubble goes ‘pop’

Financial planner Shawn Lantz of Edmonton says he knew the marijuana industry hype was getting out of hand when he got a call from an elderly client recently. “She’s a…

Dollarama customer short-changed by murky refund policy

Dollarama customer short-changed by murky refund policy

Things are different if a product is defective. You have the right to a refund, or at least a replacement, when a purchase breaks down prematurely, doesn’t work as advertised…

These ETFs show that good things come in small packages

These ETFs show that good things come in small packages

Few people have heard of the Harvest lineup of exchange-traded funds (ETFs). That’s hardly surprising. According to data from the Canadian ETF Association, the company’s share of the total market…

Your credit card may be giving out your data without you knowing. Here’s why

Your credit card may be giving out your data without you knowing. Here’s why

Card-issuing banks have “updater” programs in place that send your recurring transactions to a new account number when a credit card is reissued. The updating services, provided by Visa and…