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Samsung phone fix takes six trips for frustrated customer: Roseman

Samsung, a large Korean company, makes popular electronic products and household appliances at a reasonable price. I often work with Samsung to resolve consumer problems that may crop up in…

Bank of Canada recognizes RCMP’s Integrated Counterfeit Enforcement Team with Award of Excellence for Counterfeit Deterrence

Available as: PDF The Bank of Canada today presented the Royal Canadian Mounted Police’s Integrated Counterfeit Enforcement Team (ICET), C Division (Quebec), with the 2017 Law Enforcement Award of Excellence…

Travel insurance gap leads to costly mistake: Roseman

Last November, Donna Hopkins booked a two-week bus tour to Scotland and Ireland with her husband to celebrate their 45th wedding anniversary. On the departure date (May 26), she went…

Monetary Policy Report Press Conference Opening Statement

Available as: PDF Good morning. Senior Deputy Governor Wilkins and I are pleased to be here to answer your questions about today’s interest rate announcement and our Monetary Policy Report…

Why women need to be financially savvy

Although she has spent her career in wealth management, even Dilys D’Cruz was thrown a financial curveball seven years ago when she separated from her husband. The single mother of…

What rising interest rates could mean for your mortgage

Canadians are starting to take note that the key number determining how much they pay for a mortgage is very likely going to soon go up. “My email is exploding…

Interac’s e-Transfer service back online after disruption

Interac says its e-Transfer service is back online and fully operational early Sunday after experiencing intermittent issues since Thursday evening. The company took the service offline to address an “internal…

Guidelines for earning money on home-equity investments: Vaz-Oxlade

People often write to me asking for a second opinion on their financial advisers’ suggestion of using their home equity to build an investment portfolio. If you’re feeling rich “on…

Business Outlook Survey – Summer 2017

Available as: PDF Results of the Summer 2017 Survey | Vol. 14.2 | June 30, 2017 Responses to the summer Business Outlook Survey suggest that business activity is continuing to…

Markets Calling: Intelligence Gathering at the Bank of Canada

Available as: PDF Introduction Good afternoon. Thank you for that kind introduction. As participants in today’s marketplace, you are likely experiencing how quickly technology and markets are evolving. And I…