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Credit voucher hard to use
“One leg of the flight has to be booked on Copa Airlines, because the original flight we booked and cancelled was on Copa,” she said.
“We found such a flight, but Expedia is telling us we can’t book it. None of these ‘excuses’ is listed on our vouchers or any correspondence given to us.”
Quoted price increased at checkout
After putting in details on what he wanted, he would get a list of available flights. After choosing what he wanted, he would put in his credit card information and be told that the price had increased, often by 50 per cent.
“This happened to us on at least three occasions. I’m attaching a screen shot for your reference,” he said.
“I hope you can address this with Expedia. It is misleading and terribly frustrating as a consumer.”
Mary Zajac, PR specialist for Expedia Canada, thanked me for sharing the issue.
Cruise cancellation leads to penalty
“I’ve been told that my deposit on the apartment is non-refundable,” Burkill said.
John Mast, marketing vice-president for Expedia CruiseShipsCenter in Vancouver, asked Burkill to send a receipt for the deposit, paid to Discovery Holiday Homes. Within a week, he arranged to send a cheque for $ 278.
“Thank you for getting John Mast involved,” Burkill said. “Norwegian Cruise Lines was adamant that only airline fees would be reimbursed. I think this is unfair, since the cancellation was not our fault.”
Burkill had bought trip cancellation insurance, which covered illness, weather and mechanical problems. But since the company had decided to redirect the ship to a different port to connect to a charter flight, his travel insurance didn’t apply.
My advice: Things can go wrong when you book online. As these stories show, Expedia can provide help, even on nonrefundable bookings, as long as you can reach the right corporate sources to get action.