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Firstmark Credit Union Contact Center Earns Top 100 Award Recognized for Best in Class Service

Toronto News, (PR) April 25, 2012

Firstmark Credit Union earns Top 100 Award from BenchmarkPortal. The competition, which included more than 300 companies nationwide, reviews operational metrics, customer satisfaction and agent satisfaction.

Our Member Contact Center staff are focused on helping members succeed financially. Our goal is to bring our brand promise, Great with people. Great with money. to life. To do that, weve empowered our staff to offer members the best solutions available,” said Linda Rodriguez, Assistant Vice President of the Contact Center.

“Our Member Contact Center has been recognized as one of BenchmarkPortal’s Top 100, said Leon Ewing, President/CEO of Firstmark Credit Union. We are honored by this recognition and take pride in providing award-winning service for our members.

In order to win the competition, a call center must be an inbound call center located in the United States or Canada. Key Performance Indicators are cross-checked, reviewed and approved by a Certified Call Center Expert. Winning centers are evaluated and compared to their peers based on efficiency and effectiveness.

“This award shows that Firstmark Credit Union’s call center operation ranks among the top performers in its category in North America. We congratulate them and wish them continued success with their improvement initiatives in the future,” said Bruce Belfiore, CEO BenchmarkPortal.
Firstmark Credit Union provides financial services to anyone who lives, works, worships or attends school in Bexar County, as well as education-related employees in Bexar County and the 12 surrounding counties; and their relatives. Established in 1932, the Credit Union serves over 91,000 members and manages more than $ 700 million in assets. For more information, go to firstmarkcu.org.

BenchmarkPortal is the leader in call center benchmarking, certification, training and consulting. Founded in 1995 under Dr. Jon Anton of Purdue University, BenchmarkPortal has grown with the contact center industry and now hosts the world’s largest call center metrics database. Currently led by Bruce Belfiore, BenchmarkPortal has gained international recognition for its call center expertise and innovative approaches to contact center best practices.