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“This is a great day for the City of Toronto,” said Mayor Rob Ford. “Acting on my campaign promise to contract out appropriate services and to save the City money, I am pleased to welcome GFL as the waste collection provider in this area of the city.”
Collection schedules – which determine what and when materials should be put out each week – do not change. Residents are, however, asked to put their waste out by 7 a.m. on their scheduled day, as their actual time of collection may vary somewhat with the new company.
“Today is day one in fulfilling our promise to taxpayers. GFL will provide collection service at a reduced cost without sacrificing the quality of the service or the City’s commitment to diverting waste from landfill,” said Councillor Denzil Minnan-Wong (Ward 34 Don Valley East), Chair of the Public Works and Infrastructure Committee.
As this is a new contract, there is the potential for collection delays at first. Residents are asked to leave material at the curb if it has not been picked up by late afternoon. Residents can continue to call 311 if they have any service issues to report.
“City staff will monitor GFL’s collection operations to ensure that residents continue to receive the highest level of service,” said Jim Harnum, General Manager of Toronto’s Solid Waste Management Services division.
The contract with GFL is for seven years (2012-2019), with an option to extend the contract for two additional one-year periods at the City’s discretion. GFL also provides collection west of the Humber River in Etobicoke, having recently acquired Turtle Island, the previous contractor.
Toronto is Canada’s largest city and sixth largest government, and home to a diverse population of about 2.7 million people. Toronto’s government is dedicated to delivering customer service excellence, creating a transparent and accountable government, reducing the size and cost of government and building a transportation city. For information on non-emergency City services and programs, Toronto residents, businesses and visitors can dial 311, 24 hours a day, 7 days a week.