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Lois Pollock has a U.S. dollar account at BMO. Since she stayed in Canada this winter, daughter Connie Hutchinson (who has power of attorney for her 86-year-old mother’s finances) wanted to convert some U.S. dollars.
A TD regional manager cited its financial services agreement (G.9): “If a foreign exchange transaction must be reversed for any reason, you agree that you will be responsible for any loss or cost associated with the currency exchange and we may charge this loss or cost to your account.”
“My husband and two kids have spent endless weekends at Ikea stores. We’ve also spent many evenings on hold with customer service,” she said. “Ikea has left many people stranded in construction zones within their own homes.”
“We were not told about a shortage of products for this new line,” she told the Star. “Many items were on back order and did not show up on our Remaining Products list, so we had no way of knowing the items were not delivered.”
The Sektion kitchen system “has been extremely popular in Canada, resulting in delays on certain orders where select products have exceeded our expectations. We recognize this is difficult situation,” said Madeleine Lowenborg-Frick, a spokeswoman for the Swedish home goods retailer.
Ikea Canada has been “working tirelessly” with suppliers to secure the outstanding items and “working actively” with customers to complete their orders as quickly as possible, she added.
As for compensation, it’s up to customers to negotiate. The shortage is easing, but you might want to put off orders until the delays disappear.
He talked about a “checking account,” not “chequing account” (the Canadian spelling).
The worst mistake was not using Bcc (blind carbon copy), which allows a sender to conceal email addresses of recipients. I counted several hundred email addresses on the copy sent to me by a gym member.
“We regret the error and have personally contacted members who received this correspondence to apologize and caution them not to reply to this email, particularly with any sensitive personal information,” a spokesman told me. “We have also sought guidance from the Office of the Privacy Commissioner through a voluntary self-report.”
The spokesman also said, “At Planet Fitness, we take member privacy and confidentiality very seriously.”