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Interac says its e-Transfer service is back online and fully operational early Sunday after experiencing intermittent issues since Thursday evening.
The company took the service offline to address an “internal technical issue” that has seen service disruptions for a number of customers trying to transfer money online.
Interac first announced the problem Thursday evening via Twitter, saying the service was unavailable and that teams were working to resolve the issue.
Interac announced about an hour later that the service had been restored, but then followed up with another tweet several hours after, saying that it was continuing to experience an issue. The next day, the company said the service was operating but was experiencing “intermittent issues.”
In a statement Saturday, Interac said although the service was offline, any transfers that were in transit were secure and would be processed when the system became operational again.
Just after 9 p.m., the company tweeted that the service was being brought back online and that they were adding all financial institutions “on a sequential basis.”
At 12:30 a.m. Sunday, Interac tweeted that the e-Transfer service was once again fully operational for all banks.
In a statement on their website, Interac apologized for the inconvenience.
“As a payment network, the technical integrity of the system is paramount for us. A technology issue was encountered that affected the ability of the platform to perform efficiently, causing transfer delays and disruptions,” the statement read.
It went on to state that the interruption was not caused by an attack on the system, but was instead related to “internal technical issues.”
“Our system and data remained secure throughout the disruption,” the statement said.
The company said no other services, including Debit, Flash, Online or Cash, were affected.
Several customers took to Twitter in search of answers during the disruption and some said they couldn’t pay their rent for the month.