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Leading Property and Casualty Corporation Bolsters Service Quality with Alpine Access Partnership


Toronto News, (PR) June 11, 2012

Alpine Access, the premier provider of virtual contact center solutions and services, announced it has been selected by a leading Property and Casualty Corporation to service its expanding bilingual customer base. The nationwide company provides insurance-related products and services to meet the needs of clients throughout all stages of life. Excellence in customer care, whether in person, over the phone, or online, is a key element of the new clients business strategy and a primary reason the company chose to work with Alpine Access. Alpine Access will provide Spanish-speaking customer care professionals to support a fast-growing, bilingual customer base.

Alpine Access is redefining the contact center industry through its virtual outsourcing services and solutions. Founded in 1998, Alpine Access powers the customer service and technical support operations of many leading international brands through approximately 5,000 work-at-home professionals across the U.S. and Canada. The company also offers a robust suite of distributed workforce solutions and capabilities, including SaaS-based talent management platforms, security solutions in the cloud, and consulting services. Rated the #1 contact center and CRM outsourcer for client satisfaction by the Black Book of Outsourcing, Alpine Access clients include respected Fortune 1000 companies in the financial services, communications, technology, healthcare, retail, travel and hospitality sectors.

One of the biggest benefits of Alpine Access virtual contact center model is our ability to hire the most talented employees regardless of geographical location, said Christopher M. Carrington, president and CEO of Alpine Access. Where brick-and-mortar facilities are limited to hiring only individuals living within a 30 mile radius, we can scour the nation to find agents with the exact right qualifications, such as bilingual, Spanish-speaking agents with insurance experience. We respect our clients commitment to providing the highest quality customer service and look forward to assisting their customers, while also providing extremely efficient operations.

With nearly 5,000 at-home employees and the ability to hire throughout North America, Alpine Access is able to quickly provide clients with skilled agents who possess specific, pre-defined qualifications. In the case of the auto and property insurance industry, this means supporting the companys efforts to better serve its Spanish-speaking customers by providing a workforce of qualified, bilingual customer care representatives. Alpine Access professionals will begin assisting customers with billing and customer service inquiries for non-standard insurance products, including automotive.

 

 

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