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The biggest drop was in requests for customer names and addresses attached to a listed phone number or an IP address without a warrant.
Rogers said it stopped providing that kind of information without a warrant in June 2014, except in emergencies. That was when the Supreme Court of Canada ruled that internet service providers can’t disclose names, addresses and phone numbers of their customers to law enforcement officials voluntarily in response to a simple request — something ISPs had been doing hundreds of thousands of times a year.
In 2014, Rogers provided customer names and addresses linked to:
Surprisingly, following the Supreme Court ruling, law enforcement requests with a court order or warrant also dropped. Rogers got just 71,501 such requests in 2014, compared to 74,415 in 2013.
Such requests can include detailed information, including payment histories, billing records and call records.
Rogers, which published its first transparency report last year, included two new types of information in this year’s edition:
Engelhart noted that if Rogers will refuse requests that it considers too broad, including one last year that involved over 30,000 Rogers customers.
“While the request was withdrawn, we are pursuing the matter in court to ensure your rights are protected in the future,” Engelhart wrote on the Rogers Redboard blog.
A report released in March by researchers at the University of Toronto and the University of Ontario Institute of Technology found that most Canadian internet service providers tell customers very little about what they do with customers’ personal information.
It found that Teksavvy, Rogers and Telus were the only major internet providers that informed customers through transparency reports about how often third parties request customer data and how often the data is disclosed.