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“As they began to have more and more complaints and people were going to them — and we’ve had significant numbers of people contact us — they brushed it under the rug,” claims Regina lawyer Tony Merchant.
The proposed suit, filed at the Court of Queen’s Bench for Saskatchewan, would include all Canadian iPhone 6 and 6 Plus customers. It alleges that Apple was negligent because it supplied a defective phone, “knowingly and intentionally concealed” from customers the defect and failed to provide a proper remedy.
Apple declined to comment on any of the suits, which have yet to be certified in court.
Shortly after the product was launched in 2014, Wiegers bought the iPhone 6 in Prince Albert, Sask., where she lives. She paid about $ 200 — hundreds of dollars less than the regular price because she locked into a two-year phone plan contract.
The suit alleges that that the underlying problem is the touchscreen controller chips in the phone’s motherboard, which are not properly secured and can malfunction with regular use.
Wiegers says she contacted Apple numerous times about her defective phone and never got a satisfactory response.
In the transcript, Wiegers explained her problem, mentioned that she had read numerous similar complaints online, and even sent Dave a link to a recent blog from an online repair guide, iFixit. The blog labelled the problem “Touch Disease,” and claimed that iPhone repair shops in the U.S. were being inundated with customers looking for fixes for the defect.
Dave responded that he had no information that the problem was “known to be a manufacturing issue from Apple.”
He also reminded Wiegers that her warranty had expired and that she’d have to get the phone repaired. He recommended that she visit the Apple feedback site where she could “tell engineering to look into it.” He signed off with a 🙂 happy face.
“I just about felt like throwing my phone through the screen at him,” says Wiegers.
In the United States, a similar proposed class action was filed in August in the U.S. District Court for Northern California. It alleges that “Apple has long been aware of the defective iPhones” and refused to repair them without charge.
Apple’s supposed “Bendgate” problem may be at the root of the alleged iPhone issues, says Troy Crandall, equity analyst at 3Macs in Montreal.
Shortly after the iPhone 6 and 6 Plus launched, people started complaining that the phone was susceptible to bending.
“People tend to put them in their pants and the human body does bend,” he says.
Crandall suggests the bending could fracture connections within the phone’s motherboard, causing it to malfunction.
“All I want is for Apple to fix my damn phone,” says Wiegers.