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“We will be in touch with more information on how you can use your balance soon, but in the meantime, you can continue to use your balance as normal.”
Frank Roelofsen has a substantial balance of $ 850, which will be hard to use up in one year since he uses his prepaid phone only for emergencies.
“But I may be jumping the gun, since Rogers may come up with a fair compensation for my account balance.”
“Over the next year, we will be in touch with impacted customers to help them use any balance that’s above the cap in a way that’s right for them,” she said.
“Thank you for arranging a conversation with your Rogers contact, who assured me that the current balance in my account that is above the new $ 150 cap will not be arbitrarily removed,” he said.
“If I find a suitable postpaid plan at Rogers, the remaining balance in my prepaid plan can be transferred to it.”
Recognizing that one year was not enough for him, Rogers extended the deadline to the end of 2019 and removed the $ 100 top-up normally required each year.
“All in all, it was a very professional conversation,” Roelofsen said.
“I have no problem with Rogers discontinuing their current plan as long as I can use up or obtain a refund for my past balance – and there is no impediment to shopping the market for my future pay-as-you-go plan.”
She now has until Oct. 4, 2020, to use up the $ 150 maximum balance. And she doesn’t have to add $ 100 to her account each year, given her low phone usage.
While impressed with the problem-solving efforts of Rogers’ office of the president, Maley said she distrusts the company she has been with for the past 40 years.
“I am staying with my Pay As You Go plan for now, but I do not feel comfortable with Rogers and any of its support options.”
Ellen Roseman appears in Smart Money. You can reach her at firstname.lastname@example.org.