Send us your questions — and beefs — about the TTC: The Fixer
Got a question about something on the TTC that doesn’t add up, or a complaint about facilities or service?
Then fire away and we’ll try to answer the question or solve the problem, as part of a week’s worth of columns we’re planning next month on TTC issues.
Our Jan. 14 column was about TTC streetcar drivers dashing into a Tim Hortons at College St. and Lansdowne Ave., which had some people thinking the sole purpose is to grab a coffee.
The stopped streetcars can cause traffic backups, but the TTC said they’re making short turns or have other reasons to wait on Lansdowne. In those situations, drivers are allowed to leave the car.
An outraged TTC driver emailed to say our column was “garbage” and not helpful, because TTC drivers “have enough problems right now without ridiculous nitpicking articles.”
The drivers have legitimate reasons to stop, he said, providing an incidental opportunity to get a coffee and use the washroom.
But few motorists stuck behind them would know they’re stopped for a legitimate reason; at least we provided an explanation, which amounts to a public service.
It got us thinking that people may often see things on the TTC that leave them wondering why it’s done that way, or a chronic problem that never seems to be resolved.
Send us those questions or complaints and we’ll try our best to provide an explanation or get them fixed.
One of the changes we’ve noticed over time is a significant decline in the number of reports we get about the TTC, which used to be a main source of complaints.
We attribute it to a welcome change in the TTC corporate culture towards riders and maintenance of facilities, which began several years ago with the hiring of Chris Upfold as its chief customer service officer.
The rider experience is definitely improving, but that doesn’t rule out questions about the way things work, or complaints about service or facilities.
We’d rather deal with issues that affect a wide number of people, but we’re ready to sweat the small stuff, too. Drop us a line at email@example.com .
What’s broken in your neighbourhood? Wherever you are in Greater Toronto, we want to know. To contact us, go to thestar.com/yourtoronto/the_fixer or call us at 416-869-4823. To read our blog, go to thestar.com/news/the_fixer . Report problems and follow us on Twitter @TOStarFixer.
TORONTO STAR | YOURTORONTO