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Hold off, I said, knowing my Bell media contacts would react quickly. And they did.
“We discovered a system error that resulted in the customer being mistakenly billed for unreturned equipment after he had cancelled,” said Bell spokesperson Nathan Gibson. “We have cleared the account of all charges.”
RBC resolves a trade dispute
Last February, he decided to buy a deal from an Israeli pharmaceutical company whose shares traded on the U.S. over-the-counter market. He could buy them at a specified price if he kept them locked up for six months.
In August, he tried to arrange a transfer of the soon-to-be-unrestricted shares and supplied all the required documents.
But in mid-October, RBC Direct Investing told him it couldn’t accept the shares. Nor could full-service broker RBC Dominion Securities accept them.
“I think it is a disgrace the way that banks handle disputes, especially when dealing with seniors. I will soon be 70 and I probably have toenails older than the characters involved here,” Coppola told the bank.
Two days later, the matter was resolved.
“We thank you for bringing this matter to our attention,” said RBC spokesperson Kathy Bevan. “RBC Direct Investing has spoken directly to Mr. Coppola and has been able to address his concerns to his satisfaction.”
LG replaces a faulty fridge
2) A replacement from Sears (but Sears was in bankruptcy protection).
3) A prorated amount to buy a new LG fridge (but this would take another six to eight weeks).
“I can’t afford to pay for another comparable fridge at this time – and to be without a fridge for the last five weeks has been very stressful. The horrible customer service from LG is having an effect on me.”
“Customer service is very important to us,” spokesperson Jennifer Elias said.
“LG is committed to finding fast and fair resolutions to any customer complaints. Unfortunately, in Mrs. Goldstein’s case, we saw an exception. We apologize for all the inconvenience and thank her for choosing LG.”
Have you faced a runaround when complaining about a product or service? Have you found any effective solutions, other than going to the media? If so, please share your experiences and I’ll use some of them in a future column.