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Telephone Payments in the Cloud Offer More Flexibility for Utility Companies

Toronto News, (PR) July 20, 2012

Datatel Communications Inc in Canada, a leader in PCI compliant IVR Telephone Payments in the Cloud, announced today a new suite of telephone IVR payment solutions for Utility Companies that support both credit card and ACH payments.

Datatel delivers Telephone IVR Payments in the Cloud, which removes the collection and transmission of customer credit card information away from Live agents, and in-house self-service IVRs, a critical milestone to achieving PCI compliance.

New telephone payment modules designed specifically for Utilities Companies, help achieve quick and cost effective implementation. Utility companies can extend 24/7 bill payments to their customers using a credit card or chequing account, while minimizing the companies efforts and cost of achieving PCI compliance.

As part of its commitment to deliver industry specific solutions, Datatel is working with billing and account management software providers to create tighter integration, which will help utility companies implement real-time telephone payments with minimal effort, and achieve significant cost reductions.

Datatel helps businesses to address specific Payment Card Industry security requirements (PCI-DSS), by providing a simple to implement solution in the cloud to offload the collection and transmission of sensitive credit card information collection from live agents, and internal Interactive Voice Response (IVR) systems. In addition, if live agents do not work 24/7, businesses can extend telephone self-service payment options to its customers.

Utility companies can significantly reduce costs and time of implementation by employing IVR credit card processing templates designed for their specific for their industry. Industry specific templates, means faster and less expensive implementations said Barnard Crespi Co-CEO of Datatel. He also said,. Developing relationships with software providers in the utilities space, helps us deliver better, faster services to our clients.

Datatel delivers complete suite of IVR Telephone Payment solutions in the Cloud, which removes the handling of sensitive credit card information by sales, service delivery, customer service agents and in-house self service IVR, helping achieve PCI compliance. Delivered as a Cloud Service there Is no software or hardware to buy, and with dozens of industry specific models to choose from, implementation is quick and cost effective. Datatels IVR services are employed by business and service providers to automate a wide range of customer interactions over the telephone.